Contact Support
Live Chat
During office hours (Pacific Standard Time), you can connect directly with our support team through live chat. This is the fastest way to get help for urgent issues.After Hours Support
If you leave a message outside of office hours, your request is queued, and our team will respond as soon as possible. Typical turnaround time is within the next business day.Common Topics Our Team Can Help With:
First-time setup and onboarding
Troubleshooting catalog sync or PDF generation
Questions about features or limitations
Billing and plan inquiries
Schedule a Meeting
Sometimes it’s easier to walk through things together. You can book a meeting with our support team for:
Guided setup sessions (recommended for new users)
Hands-on troubleshooting with screen sharing
Catalog reviews — ensuring your Whole Store or Custom catalogs are configured correctly
Q&A for advanced features like automated sync or custom styling
📅 Meetings typically last 20–30 minutes and are designed to give you dedicated time with a support specialist.
Self-Serve Knowledge Center
Prefer to find answers yourself? The Knowledge Center is available anytime and includes:
Step-by-step setup guides (Getting Started, Dashboard, Settings, Sections, Catalogs)
Instructional videos showing catalog creation in action
A full library of FAQs
👉 We recommend checking the Knowledge Center first for quick resolutions. If you don’t find what you need, our team is always here to help.
When to Use Each Option
Quick Questions or Urgent Issues: Use live chat.
Complex Setup or Training Needs: Book a scheduled meeting.
Everyday Guidance or Tutorials: Visit the Knowledge Center.
This ensures you always know where to turn — whether you need immediate assistance, a guided walkthrough, or just a quick answer to keep moving forward.